Privacy Statement

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Privacy Statement Summary

This is a summary of our Privacy Statement. To review our Privacy Statement in full, please click here , or scroll down.

What does this Privacy Statement cover?

This Privacy Statement is designed to describe:

• How and what type of personal information we collect and use
• When and with whom we share your personal information
• What choices you can make about how we collect, use, and share your personal information
• How you can access and update your personal information

What personal information do we collect and use, and how do we collect it?

We collect personal information when:

• You give us the personal information
• We collect it automatically
• We receive it from others

When you create an account on one of our sites, sign up to receive offers or information, or make a booking using our platform, you give us your personal information. We also collect such personal information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our apps. We also receive personal information from affiliated companies within Bookoach Group, as well as business partners and other third-parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.

How is your personal information shared?

Your personal information may be shared for several purposes, including: to help you book your travel and/or vacation, assist with your travel and/or vacation stay, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners), and comply with the law. The full Privacy Statement below details how personal information is shared below.

What are your rights and choices?

• Collection and Use of Your Personal Information

  You will find in this section information about:

  • The types of personal information that we collect and use
  • How we collect and use it
  • The purposes for which we collect and use it
  • The lawful basis we rely on to collect and use it

• Lawful Bases for Processing:

  • In summary, we will collect personal information from you only when one of the following lawful bases applies:
    • Consent: this means that we will process your personal information where you have given your consent to do so (e.g., sending you marketing communications where consent is required).
    • Legal obligation: this means that we will process your personal information where we have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law.
    • Performance of a contract: this means that we will process your personal information where the personal information is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request).
    • Legitimate interest: this means that we will process your personal information where the processing is in our legitimate interests and not overridden by your rights (as explained below).

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Certain countries and regions allow us to process personal information on the basis of legitimate interests. If we collect and use your personal information in repance on our legitimate interests (or the legitimate interests of any third-party), this interest will typically be to operate or improve our platform and communicate with you as necessary to provide our services to you, for security verification purposes when you contact us, to respond to your queries, undertaking marketing, or for the purposes of potentially detecting or preventing illegal activities. While the concept of legitimate interest only exists in certain countries and regions, we balance our usage of your personal information against your rights globally.

Categories of Personal Information We Collect and Use

We collect personal information for the following purposes:

• Platform Usage and Booking Purposes – including to:
• Enable your booking, verify your identity, and for travel insurance purposes.
• Book the requested travel or enable vacation property booking.
• Provide services related to the booking and/or account.
• Create, maintain, and update user accounts on our platform and authenticate you as a user.
• Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of Bookoach Group’s platform and services, and as otherwise described in this Privacy Statement.
• Enable and facilitate acceptance and processing of payments, coupons, and other transactions.
• Administer loyalty and rewards programs.
• Collect and enable booking-related reviews.
• Help you to use our services faster and easier through features like the ability to sign-in using your account within the online services and sites of some of the Bookoach Group brands.

• Communications and Customer Service Purposes – including to:
• Respond to your questions, requests for information, and process information choices.
• Enable communication between you and the travel supplier like hotels and vacation property owners.
• Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, emergency notifications, or for other purposes as described in this Privacy Statement.

• Marketing Purposes – including to:
• Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) for marketing purposes.
• Analyze information such as browsing and/or purchase history and use the result to optimize advertising and marketing in accordance with your interests and preferences.
• Deliver targeted advertising and advertising based on your profile. Our Cookie Statement further explains how we use cookies and similar tracking technology.

We collect personal information for the following purposes:

For more information on what data subject rights may be available to you, please click here .

For questions about privacy, your rights and choices, and in order for you, or (where applicable) your authorized agent to make a request to amend or update your personal information, or to inquire about deletion of your information, please contact us here .

In addition to the above rights, you may have the right to complain to a data protection authority about our collection and use of your personal information. However, we encourage you to contact us first so we can do our best to resolve your concern. You may submit your request to us using the information in the Contact Us section.

International Data Transfer

The personal information we process may be accessed from, processed or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country. Such cross-border transfer of your personal information is necessary for us to service your transaction with us, and for the purposes outlined in this Privacy Statement.

The servers for our platform are located in the United States, and the Bookoach Group companies and third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries. Our employees may access your personal information from various countries around the world. The transferees of your personal information may also be located in countries other than the country in which you reside.

Contact Us

If you have any questions or concerns about our use of your personal information, or wish to inquire about our personal information handling practices, and exercise your rights to access, correct or inquire about deletion of personal information, please contact us via the Privacy Section here. For a list of the Bookoach Group companies, click here.

Update to Statement

We may update this Statement in response to changing laws or technical or business developments. If we propose to make any material changes, we will notify you by means of a notice on this page. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Statement.